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How hhbd8 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use your hhbd8 account, how we store it, and what rights you have over it.

Account data protectedbKash, Nagad, Rocket payment info securedYour right to access or delete dataNo third-party sale of your detailsContact us to correct any record

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What Information We Collect and Why

hhbd8 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on hhbd8, we collect the registration details you provide — your name, email address, phone number, and the payment method you link, whether that is bKash, Nagad, or Rocket. Every deposit or withdrawal you initiate generates a transaction record tied to

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your account wallet. We store this data to verify your identity, process payments accurately, and keep your account history intact. We also collect device and session data — your browser type, operating system, and the pages you visit — to keep the mobile experience consistent whether
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you return on Android or switch to a desktop browser. Cookies help us remember your session so you are not asked to re-enter credentials each time. We do not sell your personal information to third parties. Payment credentials like your bKash PIN or Nagad mobile number
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are never stored on our servers — those are handled entirely within the respective payment provider's secure environment. Retention periods depend on regulatory and operational requirements in supported regions, and we remove data that is no longer needed. If you are based in Bangladesh, availability of
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our platform and how your data is governed depends on your local law and applicable eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We take a practical approach to data security — the kind that actually protects your account rather than just checking a compliance box. Below is how we handle the four areas that matter most to our users in Bangladesh.

Payment Data Isolation

Your bKash, Nagad and Rocket payment details are processed within each provider's own secure channel. We store only the reference ID and amount — never your mobile PIN or wallet password.

Cookie and Session Control

We use session cookies to keep you logged in across your browser without re-entering credentials. You can clear cookies at any time from your browser settings; doing so will end your active session.

Account Data Retention

We keep your account records for as long as your account is active and for the period required by our operational obligations. Once those periods pass, data is deleted or anonymised.

Your Right to Request Changes

You can request to view, correct or delete your personal data at any time. Submit your request through Live Chat or email support, and we will verify your identity before acting on the request.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how we hold your data, want to request a copy of your records, or need to correct something on your account, our support team is here to help. Reach out through any of the channels below and mention that your request is privacy-related so we can route it to the right person quickly.

Live Chat Open the chat widget in your account dashboard and type your privacy request. A support agent will pick it up and confirm your identity before processing any data action.

Email Support Send your privacy request to our support email address listed in your account help section. Include your registered phone number so we can verify your account without delay.

Account Help Centre Log into your hhbd8 account, go to Account Settings, and use the Help Centre link to submit a formal data request. Response times depend on request complexity.

Frequently Asked Privacy Questions

These are the questions we hear most often from users in Bangladesh about how we handle personal data, payment records, and account access rights.

We collect your name, phone number, email address and the payment method you register — bKash, Nagad or Rocket. Device and session data is also collected to maintain account continuity across your devices.

No. Your bKash, Nagad or Rocket mobile wallet credentials are processed inside the payment provider's own secure environment. We only store the transaction reference and amount on our side.

Yes. Submit a data access request through Live Chat or email support. We will verify your identity first, then provide a summary of the personal data we hold on your account.

Contact support via Live Chat or the Account Help Centre and state clearly whether you need a correction or deletion. Identity verification is required before any change is made to your record.

We do not sell your personal data to third parties. We may share data with payment processors like bKash, Nagad and Rocket only to the extent needed to complete your transaction.

We keep your data while your account is active and for as long as our operational obligations require. After those periods are met, data is deleted or anonymised. Exact timelines depend on eligible region requirements.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How hhbd8 Handles Your Personal Information

Data Handling, Cookies and Account Security

Payment Data Isolation

Cookie and Session Control

Account Data Retention

Your Right to Request Changes

How to Reach Us About Your Privacy

Frequently Asked Privacy Questions

01 What personal data does hhbd8 collect when I register?

02 Is my bKash or Nagad account number stored on hhbd8 servers?

03 Can I request a copy of all the data hhbd8 holds about me?

04 How do I get my account data corrected or deleted?

05 Does hhbd8 share my data with third parties or advertisers?

06 How long does hhbd8 keep my account and transaction data?

Privacy Policy

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